bITa Center

PC World lists the best product as they were picked by their editors and readers.

According to EMA research most CIOs say their budgets will remain steady or increase for the remainder of 2008.

IT Week asked industry experts from BT, the Chartered Management Institute, the Technology Strategy Board and analysts Gartner and AMR Research how they saw technology and the role of the IT director changing in the future.

All organizations meet "resistance to change" every now and then.

This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors.

It all starts with the 'Where', writes ITSM Watch guest columnist Robert Simmons of Forsythe.

IT Skeptic thinks that a new publication from OGC highlights three good reasons why an ISO20000 certification of an organisation does not provide ITIL V3 certification (and the last one applies to ITIL V2 as well).

Interest in IT governance is rising rapidly, but a new ISO standard will make clear that the term often is misused, writes ITSM Watch columnist Rob England.

The Monograph was published in English by CEPIS in its magazine UPGRADE, and in Spanish by ATI in its magazine Novática. A number of well-known authors was invited to contribute to the Monograph.

How do you know when it's time to dump your strategic plan in the trash?

A year ago this month, the Information Technology Infrastructure Library (ITIL) came out with ITIL V3, touted as the first significant revamp of the British-born system of IT best practices in seven years.

There's a lack of common understanding when it comes to Service-Oriented Architecture (SOA) governance.

The commotion and uncertainty caused by the new ITIL version is fading, states FrontRange Solutions' Service Master and Director Brenda Iniguez.

EXIN is promoting the ISO 20000 certification program as the next big thing - a bit too bold to the liking of Propulsions columnist Linda King.

Here are some common pitfalls of ITIL implementations and how to avoid them.

HP and EDS issued statements late Monday afternoon confirming that they are in advanced discussions regarding a possible business deal.

Many people, such as ITSMView, are asking the question "Is ISO 20000 set to take over ITIL?"

To get the whole picture, asset management, services and finance must indivisible, writes CIOUpdate columnist Dennis Drogseth of Enterprise Management Associates.

Blogger and enterprise architect Mike Kavis, who's obviously been through some battles, has created ten guidelines describing critical areas of weakness in many projects.

ITIL v3’s Service Asset and Configuration Management and IT asset management are really one and the same, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.