ITSMI
Does simple math expose ITIL v3 Foundation exam flaws?
Warning - this is a repeat of the original blog entry posted at the ITSKEPTIC’s site 13th Oct 2007.
The ITIL V3 Foundation examination is not a strong endictment of a professional’s grasp of anything, except the peculiarly designed ITIL exam. As I have long-blogged, how can you test an individual’s basic grasp (their understanding [...]
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ITIL Hop-Scotch..
I’m thankful to the ITSM View Blog for prompting me to write this blog entry on my perception of how the ITIL Qualification Scheme (IQS) should, and does operate.
In sequence, the IQS, given its international labeling as a ‘de facto standard’ should operate as follows:
1. APMG reviews the market and industry needs and sets the [...]
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The Official Introduction: The True Foundation
After numerous misunderstandings and misdirections my copy of the final core publication (to the extent I really though TSO was trying to keep it a secret from me!), ‘The Official Introduction to the ITIL Service Lifecycle’ arrived today. I must say it is everything I expected of the capstone book and truly feel this [...]
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Service Capability: “A Bridge Too Far”?
We received notification of the ‘Service Capability’ syllabus late last week. Although DRAFT, it does imply a change in names of the ITIL certificates posted originally on the APMG Announcement issued June 5th, 2007. The likely new service capability module names are as follows:
Planning, Protection and Optimization (PPO?), covering Capacity; availability; continuity; security; [...]
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Mission Impossible: Preparing Candidates for the V3 Foundation Exam?
“Good morning ITSMI, your mission should you wish to accept it, involves training up to 20 fellow IT professionals to pass the ITIL V3 Foundation exam consisting of 40 multiple choice questions. You may prepare any materials of your own choice based upon the enclosed syllabus, and have sixteen hours to complete this mission. [...]
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Will the last itSMF USA member leaving turn the lights off….
It seems to continue to go unnoticed that many of the 35+ Local Interest Groups (LIGs) operating here in the US rely totally upon the sheer generosity of grass roots members. Many of the (practitioner) Presidents have gone unchanged since forming their LIG, and work tirelessly to build agendas, manage local lists of contacts, [...]
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itSMF members redefine ‘conflict of interest’
The term ‘conflict of interest’ is commonly defined as:
“…a situation in which someone in a position of trust, such as an executive or director of an organization, has competing professional and/or personal interests. Such competing interests can make it difficult to fulfill his or her duties fairly. Even if there is no evidence of improper [...]
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Cloak of Invisibility - Fact or Fiction?
Harry Potter and Captain Kirk would be proud. A team of American IT professionals has made a Cloak of Invisibility. Well, OK, it’s not perfect. Yet, but it does seem to work when it comes to hiding possible election fraud. According to reports, sometime around November 2006, the itSMF USA staff discovered obvious [...]
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Should the itSMF rename itself the ITIL User Group?
Its good to know the underlying goals of the association you are joining and what they might be doing with your membership dues and precious volunteered time - isn’t it?
Lets get this straight once and for all. The itSMF is NOT an association who’s primary goal is you, or helping you develop [...]
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IoSM, ICSM, Either Way an Infringement
The IoSM (Institute of IT Service Management - not to be confused with my company name - the IT Service Management Institute, formed in 1995) is run ‘under the auspices’ of the itSMF UK and officially launched at the itSMF UK Conference in November 2002.
It has been openly positioned by the itSMF UK as [...]
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The itSMF - a Brief History
The itSMF started out in 1991 as the UK ITIL User Group. It was at that time a loosely formed club of enthusiasts driven largely by an inner circle of UK Government employees. It became a legal entity on 7th November 1991 and was renamed to the IT Infrastructure Management Forum (ITIMF).
In 1993 the [...]
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The ITIL V3 Launch - Misdirection and Misinformation?
The ping of my email system trumpeted the arrival of the new ITIL, giving me the chance to test the claims of those closest to this latest release, some of which have been encouraging, concerning, and astounding. As one of my childhood heroes Arthur C. Clarke, the science fiction writer once said, “Any [...]
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Is ITIL today’s ‘Penicillin’?
Has ITIL become today’s de facto standard treatment - the Penicillin for all IT woes?
Once again I am indebted to the IT Skeptic’s blog for calling to account misguided claims as to the true value of ITIL. Yes, ITIL has value, as I recounted in my 2006 article ITIL: Stone Soup, it is specific [...]
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