The IT Skeptic
ITIL V3 Application Management is a skinny little weakling
ITIL attempts to establish authority over Application Management. Does ITIL V3 have what it takes? No. As bodies of knowledge go, it is scrawny and under-developed.
ITIL and ASL: divorced bodies of knowledge. How ITIL V3 failed to ask the experts.
Everyone who is interested in ITIL V3's credibility in the Application Management space should read the recent OGC white paper which shows how little ITIL used an existing respected on-hand body of knowledge.
Vendors involved in itSMF: good for ITIL or not?
Do some vendors push the envelope of what is acceptable behaviour for those involved in itSMF? You bet. So how do we deal with this for the best interests of ITIL? Not by banning vendors, that is for sure. We need better user representation and better controls.
ITIL business case: does it stack up?
In previous posts the IT Skeptic covered some basic principles of business case design. Let us apply those principles to a business case for an ITIL project.
The previous posts said the strength of a business case is money, real or imagined; the strategy of a business case is how it is aligned with the target organisation. With strength and strategy, and a little luck, you can succeed.
Warning don't try ITIL V3's SKMS at work
ITIL V3's Service Knowledge Management System (SKMS) is something to aspire to. But it is seldom a good decision to do it right now. WARNING: don't try this at work.
Who Left ITIL in Charge of Legitimizing IT Practitioners?
There is an excellent blog post by Terry Doerscher over at planview.com that asks the question "Who Left ITIL in Charge of Legitimizing IT Practitioners?". It is a great read. So who did?
ITIL business cases: how to nail it
We have already discussed what should go into a business case (and we will some more). You can get the content right but fail at the communication of it. The pitch is as important as the story.
Make sure the way the case is explained does these things:
How do you feel about the new arrangement of links for each node on this blog? ("read more", "next", "add a comment" etc)
ITIL V3 has a bet each way: proven guidance and bleeding edge thought-leadership, but how to tell?
Every so often discussion on this blog touches on something fundamental. Lately we've been examining how ITIL seems to have a bet each way: it wants to be proven and bleeding edge at the same time. This is dangerous for the very people ITIL is supposed to serve.
The soundtrack to the IT Skeptic blog
I thought I'd add a suggested soundtrack to the IT Skeptic blog (see the sidebar block). Dirty Deeds Done Dirt Cheap certainly springs to mind, based on past shennanigans. What other songs can you suggest that might go well with the blog content? Please comment below. First post of any suggestions that are used will get an IT Skeptic shirt, if you identify yourself.[That competition is now closed - thanks everyone]
The soundtrack to the IT Skeptic blog
While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd
At the request of a fellow skeptic, I am asking readers to name one, just one, example of an ITIL V3 Service Knowledge Management System, SKMS, in the wild. Not the beginnings of one or part of one, or a bastardised version of one. Just one fully formed, grown up, functioning SKMS. Name one.
While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd
The CMDB Federation proceeeds at its usual glacial pace
The CMDB Federation was formed in April 2006 by CMDB vendors so they could tell people they were moving towards a common standard of interoperability, known in the CMDB world as "federation", so the group is called the Federation. Two years later what have we got to show? Glacial advance. That's the way the vendors want it.
The CMDB Federation proceeeds at its usual glacial pace
Free ICT Governance collection of articles for download
The latest issue of a Spanish IT magazine looks at ICT Governance, and it is available for download in English.
Free ICT Governance collection of articles for download
Six whining business cases arguments that are not compelling
Further to our discussion of business cases, I have seen too many busines cases that contain arguments that are simply not compelling. They seem compelling to the author because the author is too self-absorbed to see things from the perspective of their target audience. Usually this boils down to whining.
Six whining business cases arguments that are not compelling
ITILearner
In response to popular demand, now you can choose your ITILearner mug, cap, badge, mousepad or clothing in the colours of your country's Learner Driver symbol. C'mon, own up!