ITSM Watch
For all IT professionals who want to make their networks run better, ITSM Watch provides critical advice and information on IT Service Management and ITIL.
Updated: 12 weeks 6 days ago
What ITIL Means by "Process"
Let's get it together people, writes ITSM Watch columnist Rob England.
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itSMF Chapter Leadership Conference Announced
The itSMF International is excited to announce plans for the first itSMF Chapter Leadership Conference (CLC) in November 2008.
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Creating an Actionable ITSM Roadmap
It all starts with the 'Where', writes ITSM Watch guest columnist Robert Simmons of Forsythe.
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The Rise of Governance and Assurance
Interest in IT governance is rising rapidly, but a new ISO standard will make clear that the term often is misused, writes ITSM Watch columnist Rob England.
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Using ITAM to Save Money in Tough Times
ITIL v3’s Service Asset and Configuration Management and IT asset management are complementary but distinct, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.
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New Publications for the ITSM Library
New books and translations into German, Italian, Japanese now available.
Categories: Global feeds
itSMF Chapter Leadership Conference Announced
The itSMF International is exited to announce plans for the first itSMF Chapter Leadership Conference (CLC) in November 2008.
Categories: Global feeds
Creating an Actionable ITSM Roadmap
It all starts with the 'Where', writes ITSM Watch guest columnist Robert Simmons of Forsythe.
Categories: Global feeds
The Rise of Governance and Assurance
Interest in IT governance is rising rapidly, but a new ISO standard will make clear that the term often is misused, writes ITSM Watch columnist Rob England.
Categories: Global feeds
Using ITAM to Save Money in Tough Times
ITIL v3s Service Asset and Configuration Management and IT asset management are complementary but distinct, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.
Categories: Global feeds
New Publications for the ITSM Library
New books and translations into German, Italian, Japanese now available.
Categories: Global feeds
Computing the Change Success Rate
Don't let incidents and problems blemish the veracity of your change management process, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
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Think Past Internal Boundaries to Justify IT Projects
You can use ITIL v3 thinking to evaluate IT projects in a flat budget world, writes ITSM Watch columnist Hank Marquis of Enterprise Management Associates.
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Just What is an ITIL Service Anyway?
Ah, the question of questions. ITSM Watch columnist Rob England thinks he has the answer.
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Ten Tips for Successfully Implementing ITIL
To succeed on the implementation journey, your roadmap and plan need to be realistic, achievable and grounded in practical experience, write ITSM Watch guest columnists Isabel Wells, Derek Lonsdale, and Anthea Jeffcoat of PA Consulting.
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Rightsizing Your Service Level Management Implementation
You can't measure everything, so don't, advises ITSM Watch columnist Frank Bucalo of CA.
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Emergency Changes Shouldn't Change Anything
Your response to any IT emergency should be as systematic and controlled as any other activity in IT, writes ITSM Watch columnist George Spafford of Pepperweed Consulting.
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Pull Up Your Boot (Camp) Straps
Training Camp to offer accelerated v3 education.
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CMG Opens Its Vaults
The Computer Measurement Group is opening is archives for anyone to use at no charge.
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10 Tips for a Successful CMDB Project
CMDB is all the rage but making it work requires more than buzz-words, wirtes ITSM Watch guest columnist Michele Hudnall of Managed Objects.
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