BS 15000 / BSI

IT Service Management Standard BS15000-2 (English version)

Part 2 of the Standard, the Code of Practice, describes the best practices for the service management processes of the Standard, covering both the management system and the planning and implementation of Service Management.
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ICM: Specification with guidance for use (English version)

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IT Service Management Standard BS 15000-1 (English version)

Part 1 of the Standard, the Specification for service management, defines the processes of Service Management -- service delivery processes, release process, resolution processes, and relationship processes, all under control processes.
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IT Service Management A Manager's Guide (English version)

This guide is based on the knowledge and experience gained by experts working in the field. It takes the form of explanation, guidance and recommendations.

The guide covers the "why and what" of service management, touching only briefly on "who and how".
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