bITa Center

This pocketbook has been produced as a reference tool for the trained PRINCE2 Practitioner who is assumed to be familiar with the method and the terminology. This title should be used in conjunction with Managing Successful Projects with PRINCE2 which contains full details of the method.

PRINCE2 (Projects in Controlled Environments) is an easy to follow structured project management method suitable for any type of project. The processes and techniques in PRINCE2 will help your project team cope with the risks, challenges and opportunities of today's rapidly changing environment.

Application Management is part of the seven book ITIL® series from OGC that guides business users through the planning, delivery and management of quality IT services.This publication covers the software development life cycle and provides details on business change with the emphasis on clear requirement definitions and implementation to meet business users needs.

This CD looks at security from the service provider's stand-point, identifying how Security Management relates to the IT Security Officer and how it provides the level of security necessary for the provision of the total service to the organisation.

It focuses on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy.

All businesses operate in changing environments. Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.

This is an invaluable library addition for anyone hoping to find that all-important link between IT services and business success.

This publication on CD-ROM is part of the IT Infrastructure Library (ITIL) series of guides to IT service management, and contains best practice on the planning, delivery and management of quality IT services drawn from the private sector. It covers the software development life cycle and provides details on business change with the emphasis on clear requirement definitions and implementation to meet business users' needs. The best practices given are consistent with BSI 15000 standard for IT service management and ISO 9000 quality standard. This publication is also available in print format (ISBN 0113308633).

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements. Issues covered in 'Business Perspective' include business continuity management, partnerships and outsourcing, surviving change and transformation of business practices through radical change.

Business Perspective Volume 1 helps information services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.

Focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered include service desk, incident management, problem management, configuration management, change management and release management. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices.

Service Support (Deutsche Übersetzung)

Für itSMF-Mitglieder 15% Rabatt

Den Zugriff des Kunden auf geeignete IT-Services sicherzustellen, die seine Geschäftsprozesse unterstützen, darauf konzentriert sich dieses Buches. Themen wie Service-Desk, Incident-Management, Problem-Management, Configuration-Management, Change-Management und Release-Management werden behandelt. Es baut die notwendigen Wechselwirkungen zwischen diesen und weiteren IT-Service-Management-Prozessen aus und aktualisiert die Best Practices, um die jüngsten Veränderungen in Technologie und Geschäftsleben zu berücksichtigen.

Focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered include service desk, incident management, problem management, configuration management, change management and release management. It expands the necessary interactions between these and other core IT-Service Management disciplines, and updates best practice to reflect recent changes in technology and business practices.

PRINCE2 offers detailed guidance on setting up, organising, managing, controlling and delivering projects on time, within budget and to the highest standards.

There is comprehensive advice to help your project team cope with the risks and challenges involved in project management and take advantage of all the opportunities available.

Focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered include service desk, incident management, problem management, configuration management, change management and release management. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices.