bITa Center

'ICT Infrastructure Management' is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers network service management, operations management , management of local processors, computer installation and acceptance and systems management.

IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service support is the first book to emerge from this process, and is now available on CD-ROM.

Based on best practices from the private and public sector, integrating the best project management approaches this title describes the best practice general approach to selecting software and suggests a structured process that will ensure maximum benefit. The guidance is complementary to other OGC Best Practice guidance for other aspects of IT and is just as valuable to smaller software procurements as for large ones.

 

One of the factors determining success is how fast an organisation can move in order to meet new challenges. Managing change has therefore become a fundamental management skill requiring a consistent business approach. Managing Successful Programmes (MSP) provides you with the framework and strategies of Programme Management - an approach for managing change and delivering business benefits from a set of related projects.

PRINCE2 (Projects in Controlled Environments) is a structured method for effective project management. This publication is a guide for those intending to take the APM Group PRINCE2 Foundation and Practitioner examinations, and also provides advice for those taking the APM Group Practitioner Re-Registration examination.

It contains examples of multiple choice questions and specimen answers to typical project management situations, and supersedes the 2002 revised ed.

The key to the success or failure of every project is the Project Manager's ability to deal with the gap between the plan and reality. PRINCE2 provides Project Managers with highly effective ways of managing any discrepancies. However no plan or methodology can be entirely fool proof against the single most unpredictable element in any project: people.

Because human factors are so central to every project, OGC has developed guidance to help managers tackle this issue. PRINCE2 is about controlling the various risks to which projects are subject: the better the risks are managed the more likely the project is to be successful.

The effective management of risk is crucial to business success. This CD-ROM guide is intended to help organisations put in place effective frameworks for taking informed decisions about risk. It brings together recommended approaches, checklists and pointers to more detailed information on tools and techniques. The topics covered include: the principles of risk management; how risks are managed; managing risks at the strategic, programme, project and operational level; techniques and examples of the benefits of risk management. The publication draws on the experience of experts from both the private and public sectors. (Please note: a print version of this publication is also available as ISBN 0113309090).

Risk and risk management can sometimes be misunderstood. There is a view that the prudent approach is to avoid risk by simply maintaining the status quo. Linked to this is the idea that audit is a barrier to risk taking and innovation. Also spending time developing risk management strategies can sometimes be perceived as mere pointless bureaucracy.

A number of small improvements have been made to this 2004 Edition primarily to provide more clarity on some key principles.

Failure to take opportunities can be a huge risk in itself. By not looking at new ways of doing things organisations can miss out on real opportunities to manage better their business, improve service delivery and achieve value for money.

Following the Turnbull report organisations are now busy working on risk management frameworks and internal control statements to embed risk management in their management processes.

This publication draws on experience from a variety of experts from the public and private sectors. It sets out a framework for taking informed decisions about risk at a project, programme and strategic level to ensure that key risks are identified, assessed and that action is taken to address them.

This guidance should be a valuable springboard for innovation and encourage a sound approach to risk.

This pocketbook has been produced as a reference tool for the trained PRINCE2 Practitioner who is assumed to be familiar with the method and the terminology. This title should be used in conjunction with Managing Successful Projects with PRINCE2 which contains full details of the method.

PRINCE2 (Projects in Controlled Environments) is an easy to follow structured project management method suitable for any type of project. The processes and techniques in PRINCE2 will help your project team cope with the risks, challenges and opportunities of today's rapidly changing environment.

Application Management is part of the seven book ITIL® series from OGC that guides business users through the planning, delivery and management of quality IT services.This publication covers the software development life cycle and provides details on business change with the emphasis on clear requirement definitions and implementation to meet business users needs.