Process Reference Model for IT
Process Reference Model for IT
Overview
The IBM Process Reference Model for IT is a powerful management tool for investigating and identifying areas for IT improvement. It also provides a proven starting point for the design and implementation of new and upgraded IT management capabilities. Working from this common model, IBM IT consultants, architects and specialists in IBM Global Services are equipped with a full range of methods and techniques to help our customers enhance their IT management.
A white paper discusses the important role the IBM Process Reference Model for IT plays in today’s organizations and the processes used by IT managers, developers, administrators and other IT professionals.
It also refers to recent changes in IT Infrastructure Library® (ITIL®) Version 3 and the implications of these changes. The white paper includes topics such as:
• A brief discussion of some of the strategic drivers that impact IT management.
• A review of the key influences on the design and implementation of IT processes.
• A summary of the principles and criteria used in the creation of the Process Reference Model for IT, including those resulting in alignment with ITIL.
• A “first look” at the model as a whole, including an outline of the model’s eight process categories and a list of processes.
In a second section of the paper, each of the eight process categories is introduced in greater detail, together with a short description of the processes within that category.
The model-based approach which is used worldwide by IBM.
The IT Process Model ITPM is based on ISMA (Information Systems Management Architecture, documented in 1979 by IBMs Von Schaik), which is recognised by the CCTA (now OGC) as the basis for ITIL. The IT Process Model is characterised not only by its difference from ITIL in the process division but also the related difference in wording. The IT Process Model is, on its own, not a model which can be practically applied. It is a framework in which an applicable model can be developed. A ‘light’ version has been developed for organizations who want to make a phased use of the model. The Information Technology Process Model (ITPM) has been documented in the Guide to IT Service Management Volume I.
