IT Service Reference Model
Introduction
This white paper describes the HP IT Service Management Reference Model. This model is a
significant tool proven to be useful in presenting and describing the many IT Management
processes, inter-process relationships, and business linkages IT needs to put in place for the
successful development, deployment and support of services in the e-world. As we enter the
new millennium, corporate IT organizations are once again being forced to deal with another
challenge: "e-everything" - brought about by the emergence of new technology, the
pervasiveness of the Internet, and an ever-increasing competitive marketplace.
A model for providing and managing IT services
Given that effective, reliable, and flexible IT services are critical to the success of business initiatives today, many enterprises are increasingly seeking to transform their IT organizations from a traditional technology provider to a provider of reliable, low-cost IT services. This level of IT transformation can be realized today, but it requires significant knowledge and experience to manage the changes and mitigate the inherent risks.
The key questions are: How can you transform your IT organization without disrupting existing workloads and projects - and without increasing IT costs? Where do you start?
- Business-IT Alignment
- Service Design and Management
- Service Development and Deployment
- Service Operations
- Service Delivery Assurance