BS15000, a pocket guide (English Version)

The goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of BS15000. It should bring BS15000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide: to promote the awareness and the acceptability of BS15000 as a valid standard for IT Services organizations; to support BS15000 training and certification; to produce a quick reference to the core content of BS15000, for practitioners.

‘BS15000, a pocket guide’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organizations, to those who are looking for a suitable approach to quality improvement issues.

The International itSMF, through the efforts of its international Publications ESC, has endorsed this pocket book as part of a common global library supporting a uniform standard of ITSM knowledge and best practice.
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