The metrics of IT: Management by measurement
It may be a cliche, but the expression 'If you can't measure it, you can’t manage it' aptly describes the challenge facing today's CIOs. See why traditional gut-feeling management needs to be supported by actionable metrics.
When it comes to IT management, the three Ms (metrics, monitoring, and measuring) are more important today than ever. The days of managing by instinct are not completely gone, but that approach must be supplemented by other methods and real, quantifiable measurements. No CIO will last long if he or she can't quantify what is happening.
This download from The Enterprise Computing Institute outlines the history of IT metrics and establishes a pattern for the appropriate application of metrics as they might be seen from various constituencies and business partners. It explores:
- A disciplined and managed approach to metrics.
- How to identify appropriate metrics.
- The importance of focusing metrics on business value.
- Development tools and techniques for creating actionable metrics.
- The art of metrics management to improve the business.
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